Refund policy

HOW TO RETURN:

All Returns must be returned in 30 business days and contact us prior to the return so we can watch for the item to reach us. Place items in shipping bag with your order number inside of the package, along with your name address email. Mail the package back to: Back Forty Cowgirl 13650 County Road 71 NE, Nelson, MN 56355 Customers are responsible for all costs associated with shipping a return, as well as their tracking number upon sending their return. We recommend tracking and insurance in case the carrier damages or looses the item on it way to us, Back Forty Cowgirl is not responsible if it is lost or damaged by the carrier. Please review our store policy below.

RETURNING A GIFT?

1. Place items in shipping bag with the order number of the order (please get this information from the person who gifted the item to you) inside of the package. If you cannot obtain the order number, please provide the full name and email of the customer. Be sure to note that the order was a gift.

2. Include the email address, Your name , address. As well as the person’s name address, and email that you received the gift from. inside of the package. You will receive store credit.

3. Mail the package back to: Back Forty Cowgirl 13650 County Road 71 Ne, Nelson, MN 56355 Customers are responsible for all costs associated with shipping a return, as well as their tracking number upon sending their return. Please review our store policy below.

RETURN POLICY

Please email us at: backfortycowgirl@gmail.com prior to shipping your return so we can watch for it.

• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

• Merchandise may be returned for a STORE CREDIT ONLY within business 30 days of delivery. The store credit total will be the amount paid for the product .The store credit will only be given for the item, customer is responsible for any return shipping coming back to Back Forty Cowgirl. .

• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our store is attempted.

• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference and insured in case it is lost or damaged through the shipping company.

• Store Credit will be issued within 5-7 business days of receiving your return.

• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. You will need to use that store credit on any future purchase.

• If you send back an item that does not qualify for a return, we will ship the order back to the customer at customers’ expense.

• If we receive a package back from the shipping carrier due to the address provided being undeliverable, we cancel the order and refund the cost of the item minus the cost that it took to ship to you.

EXCHANGES

Returned merchandise will be processed for STORE CREDIT ONLY once you receive the store credit you can reorder the item you desire.